Return and Refund Policy

Effective date: June 25, 2026

Thank you for shopping with Shoreline Supply by Alabama’s Beaches. Our merchandise is made to order, and we take pride in providing quality products that celebrate Alabama’s Beaches.

This policy applies only to merchandise purchased through the Alabama’s Beaches online store.

All Sales Are Final

Because each item is made to order, all sales are final. We do not accept returns, refunds, or exchanges for reasons including:

• Ordering the wrong size, color, quantity, or design;

• A change of mind or personal preference;

• Items that do not fit as expected; or

• Failure to review the product description or sizing information before ordering.

Please carefully review your order, including the product, size, color, quantity, design, billing information, and shipping address, before completing your purchase.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Order Changes and Cancellations

Production may begin shortly after an order is submitted. Contact us immediately at shop@alabamasbeaches.com if you need to request an order change or cancellation.

We will make a reasonable effort to accommodate your request, but changes and cancellations are not guaranteed. Once an order has entered production, it cannot be changed or canceled.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, or you receive an item that is different from what you ordered, contact us within 14 calendar days of delivery at shop@alabamasbeaches.com.

Your message must include:

• Your order number;

• A description of the problem;

• Clear photographs showing the item and the issue; and

• Photographs of the shipping package and label when the item was damaged during shipment.

Please keep the item and its original packaging while we review your request. Do not mail or return an item unless we provide written instructions.

If we verify that the item was damaged, defective, or incorrect, we will generally provide a replacement or store credit at our discretion. When a replacement is unavailable or when otherwise required by law, we may issue a refund to the original payment method.

We may decline a request involving normal wear and tear, improper use or care, accidental damage after delivery, minor variations consistent with the product description, or a claim submitted more than 14 days after delivery.

Missing or Undelivered Orders

If your order has not arrived by the estimated delivery date, or tracking shows that it was delivered but you cannot locate it, please contact us promptly at shop@alabamasbeaches.com.

We may ask you to confirm the shipping address, check with household members or neighbors, and cooperate with a carrier investigation. Available remedies will depend on the tracking information, carrier findings, circumstances of the shipment, and applicable law.

We are not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer. Replacement or reimbursement is not guaranteed for a package confirmed as delivered to the address provided with the order, except where required by law.

Unauthorized Returns

Do not send merchandise back without written authorization. Unauthorized returns may be refused and will not qualify for a refund, exchange, replacement, or store credit.

Store Credit

Any store credit issued under this policy:

• May be used only through the Alabama’s Beaches online store;

• Is not redeemable for cash, except where required by law; and

• Is subject to any additional terms provided when the credit is issued.

Contact Us

Questions about your order or this policy may be sent to:
Email: shop@alabamasbeaches.com